A minimal modern executive office table with clean structured papers, notebook, and pen beside a floor-to-ceiling glass window with soft natural lighting.
A minimal modern executive office table with clean structured papers, notebook, and pen beside a floor-to-ceiling glass window with soft natural lighting.
MEMPHIS LLC POLICIES

Refund Policy

Effective Date: October 2023 At Memphis LLC (“Memphis,” “we,” “our,” or “us”), we are committed to providing professional, transparent, and high-quality business consulting, advisory, research, and business information services. This Refund Policy explains the circumstances under which payments for our services may be refunded.

1. General Refund Policy

Refund eligibility depends on the type of service purchased, whether the service has already been delivered or started, and the circumstances of the refund request. We encourage clients to review the service description, scope, pricing, and applicable terms before completing a purchase.

TERMS BY CATEGORY

Service-Specific Refund Terms

2. Digital Reports & Subscriptions

3. Consulting & Advisory Services

4. Business Design & Restructuring

Payments for reports, economic updates, business intelligence, newsletters, and other digital content are generally non-refundable once the requested content has been delivered or access has been provided. If a client purchases a digital service and the content has not yet been delivered, the client may request cancellation and a refund, subject to the applicable service terms. If a digital product is materially defective, inaccessible, or substantially different from the service description, the client may contact us to request an appropriate resolution.

For consulting, advisory, and personal business consultation services, a client may request a refund before the scheduled consultation or before the service has materially commenced. Once a consultation has taken place or substantial work has been performed, the payment may become non-refundable. If a consultation needs to be cancelled or rescheduled, clients should contact Memphis as soon as reasonably possible.

Services involving business design, restructuring, organizational planning, financial structure development, marketing structure development, operational planning, or similar customized professional work are generally subject to an agreed scope of work and fee. Because these services may involve significant preparation and customized work, payments may become non-refundable once work has commenced. Where applicable, the specific refund and cancellation terms will be stated in the applicable proposal, service agreement, or statement of work agreed with the client.

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5. Service Not Delivered

6. Service Quality Concerns

If Memphis receives payment for a service but is unable to deliver the purchased service for reasons attributable to Memphis, the client may be eligible for a full or partial refund, depending on the circumstances and the amount of work already completed. We will make reasonable efforts to resolve the issue directly with the client before processing a refund.

If a client believes that a delivered service materially fails to correspond with the agreed scope or description, the client should contact Memphis within a reasonable period after delivery.

Questions About Your Agreement?

If you have questions regarding a specific proposal or active consultation terms, please get in touch with our team directly.